A plain-English tour of the five surfaces in this demo: the customer ordering site, the walk-up POS, the kitchen display, the kitchen calendar, and the Concierge Pilot back-office that ties them together. Tap any feature card to expand its detail.
The public-facing storefront where guests browse the menu, pick a pickup time, pay, and walk in to a packed bag. Designed for the phone in their hand and the table they're sitting at.
Four big buttons: 15 min · 1 hour · 4 hours · Tomorrow. Plus a "pick an exact time" drawer for parties and bigger orders. The time becomes the kitchen ticket fire-time and the line on the calendar.
Hero featureOne-tap setup: "Every Tuesday at 4 PM, save my card." Customer enters card once, recurring orders auto-fire each week, kitchen sees them on the calendar.
Repeat revenueCategories, item tiles with photos, modifier sheets (size, flavor, mix-ins, allergen flags). Items pull from the same menu the kitchen and walk-up POS use — one source of truth.
Live menuThe signature pie gallery: Cookies & Cream, Nana Puddin', Strawberry Cheesecake, Cookie Butter, Banana Pudding (GF/DF), Salted Caramel Oreo (GF/DF) — $32 standard, $36 GF/DF, each serves 8. Tap a pie, pick a pickup time, pay. The kitchen calendar reserves the slot ahead of pickup based on each pie's lead-time so it's pulled, decorated, and boxed in time for your window.
Order aheadSave card + pickup history + favorites. One-tap reorder ("get my usual"). Sign-in is optional — guests can check out without an account. Returns history and saved cards to repeat customers.
Skip-the-frictionCustomers can call the shop any hour, day or night, and place an order — pies, parties, weekly pickups — even when the doors are closed. The AI receptionist answers in plain conversation, takes the full order including pickup time (today, tomorrow, or weeks out), captures a callback number, and writes the order to the same orders queue the website and walk-up POS use. No after-hours voicemail tag, no missed calls, no busy signal during a rush.
Always on · always answeringOne-tap mobile payment via Apple Pay or Google Pay; manual card entry fallback. Stripe handles all of it. Receipts emailed automatically.
PCI safeAuto-toggles to dark theme based on phone OS preference, or manual override via the moon button in the header. Persists per-device.
UX polishThe cash-register screen for the counter. Tap an item, choose mods, take payment. Everything posts to the same kitchen display the online orders go to — one queue, no double-entry.
Photo tiles for every item, organized by category with horizontal-scroll category bar. Auto-fills the screen size — bigger tiles on a tablet, denser grid on a phone. No keyboards, no menu codes.
Counter speedThe order builds in a side panel as items get added. Each line has +/− quantity, modifier badges, item-level discount/comp, and a tap-to-edit drawer for changes.
Always visibleOff, on-screen Preview, AirPrint to any iOS-paired printer, LAN/Wi-Fi to Star/Epson thermal printers, or Cloud-print via the cp-print agent. Switch modes from the settings drawer.
Printer-agnosticOptional kick-pulse when the order completes. Configurable per-printer for shops that pair the drawer with the receipt printer.
Star/EpsonWalk-up tickets, website orders, and AI-phone orders all post to the same orders table. The Kitchen Display sees them as one queue, in the order they're due. No double-entry, no two systems to reconcile at end of day.
Single queueTap a scoop / sundae / banana split tile and a modifier drawer slides up — pick flavors, cup vs. cone, toppings, mix-ins. Same modifier sheet customers see on the website, so the menu stays in sync between counter and online.
Same modifiers as webSame theme toggle as the customer site. Persists across reloads. Looks great on a counter iPad after dark.
UXThe four-column digital ticket rail for the line. New tickets fire automatically based on pickup-time + lead-time. Color-coded warnings for late tickets. Designed to live on a wall-mounted iPad or 24" touchscreen.
Column 1. Tickets that just hit the kitchen. Tap once = move to Preparing. Auto-fires inside the lead-time window so a 4 PM pickup with a 5-min lead drops at 3:55 PM, not the moment the order was placed.
Lead-time awareColumn 2. In progress. Per-ticket timer counts up from when it was tapped. Yellow warning at par-time, red alarm + pulse if it crosses the customer's promised pickup time.
Live timersColumn 3. Bagged and waiting on the customer. Auto-pings the customer with "Your order is ready" SMS the moment the ticket lands here.
Auto-SMSColumn 4. Recently completed tickets, dimmed and still tappable for review (what was on the order, who picked it up, when it went out). Useful for end-of-shift reconciliation and answering customer questions ("did my order go out?").
Today's historyOptional batch-prep view at the top. Shows total quantities of every item across every active ticket — "12 chocolate scoops · 8 vanilla cones · 3 pies." Lets the line pre-scoop.
Batching toolFor multi-course orders, hold downstream items. Strip at top shows held queue with one-tap "Fire next course." Useful for parties ordering pies + sundaes.
Course pacingFilter tickets to one station — pies, scoops, espresso bar, etc. Each station gets its own iPad showing just its work.
Multi-stationToggle: one card per order (default — full ticket visible) vs. one card per station (lines split into bar / kitchen / pies). Switches based on shop layout preference.
Layout optionHeads-up bar when there are scheduled orders for tomorrow or later. Tap → opens the Kitchen Calendar so the line can see what's coming.
Plan aheadA short audio chime fires when a new ticket lands on the board so the line doesn't have to stare at the screen. The board itself updates in real-time as orders move from web, walk-up, and AI phone — no manual refresh.
Hands-freeA day-view of every order coming in — by hour, by 15-min slot. Lets the kitchen plan prep, see overbooked slots, and run a pre-shift "do we have the stock?" scan.
Vertical timeline. Each hour split into four 15-min slots. Orders show as colored pills inside the slot they're due. "Now" hour is highlighted pink.
Day at a glanceIf a 15-minute slot has more orders than the kitchen can comfortably produce in that window, the slot turns red on the calendar. Lets the manager spot the bottleneck before it happens — call a customer to shift their time, or pre-prep the rush.
Capacity checkTap "Scan Stock" — the engine looks at every upcoming pickup, checks against current on-hand inventory and projected production, flags any orders at risk, and queues SMS to affected customers.
Pre-shift checkThree stats up top: total orders today · active (not yet picked up) · next pickup time. Tap each one to filter the timeline to just that segment.
KPI barJump to previous / next day, or "today" button. Useful for previewing tomorrow's load before close-of-day.
Multi-day viewTap any order pill → modal with full ticket info, customer name, contact, special notes, and one-tap actions: Call, SMS, Comp, Refund, Re-fire.
Manager viewThe brain behind the storefront. Customer database, appointment book, AI receptionist, marketing automation, reputation engine, document signing, accounting hand-off, and a per-tenant AI agent that knows your business.
Every guest who's ordered (online, walk-up, or by phone) shows up here automatically. Visit count, last visit, lifetime value, favorite items, allergens. Tag, segment, export.
Auto-builtTwilio number → Vapi-powered AI agent answers when you can't. Books, takes orders, captures leads, or routes to you on emergency. Every call transcribed + searchable. Per-tenant brain you can edit.
$450/mo tierA bookings surface in the back-office captures every appointment that comes in through the website or the AI phone agent. Customer name, contact, time, item, notes — all in one list. Click any booking to see the customer's full history.
One booking list, all channelsA review-request flow that auto-texts customers about 2 hours after their visit, asking for a rating. Happy customers (4-5★) get pointed to your Google review page; lower ratings route to your inbox first so you can make it right before it ever goes public. Pulls your average Google rating up over 60-90 days, which directly drives more new-customer phone calls.
Drives 5★ Google reviewsBuild templates once, segment by visit history, last item ordered, or lifetime value, and send. Common categories already wired: Seasonal Promotion, Anniversary / Birthday, Job (Order) Thank-You, Invoice Reminder, Estimate Follow-Up. Bring lapsed customers back, push slow weekdays, fill the calendar.
Drives repeat revenueSend a contract or agreement (party booking, catering, custom-cake order, etc.) by link. The customer reviews it, types their full legal name to sign, and the system records the signed timestamp + IP address as an audit trail. Signed documents stay in your back-office for reference.
Audit-trailed e-signPOS sales post automatically. Vendor invoices and receipts go through a Document Processor that extracts vendor, amount, date, and account, posts them to expenses, and rolls them into your P&L — so you stop paying a bookkeeper $300-$500/mo to retype them. Monthly journals export to QuickBooks (CSV/IIF today, real-time OAuth sync on the roadmap).
Bookkeeping cost downYour own AI assistant grounded on your menu, hours, history, and brain files. Ask "what's tomorrow's projected revenue?" or "draft a marketing email to dormant customers" and it just does it — with your data, your voice, your prices.
GPT-5.2 poweredThe Kitchen Display, Calendar, Walk-up POS, and admin back-office all update instantly when something changes — a new web order, a new AI-phone order, a status flip from "new" to "ready." No refresh button. Powered by Supabase realtime under the hood.
Live, no refreshEdit your business hours, menu, the AI receptionist's brain (its name, tone, what it says, what it knows about your shop), and integrations from a single Settings tab. The brain file is plain English — write the way you'd train a new employee, the AI follows it.
Self-serveStripe for payments, Twilio for calls and SMS (you can bring your own Twilio account or use ours), QuickBooks for an end-of-month export, OpenAI for the AI layer. Designed to replace the integrations stack, not add to it.
Plug-and-playSales by hour, day, and week. Top items, repeat-customer ratio, average ticket, no-show rate. The AI agent reads across all of it — orders, customers, menu, reviews — and surfaces insights you'd otherwise have to dig for. Ask "what slow weekday should I run a promo on?" and it answers from your actual data, with the math behind it.
Profit-finding insightsUse the demo credentials above. Click around — every screen above is real.
Five surfaces, one database. When something happens on any of them, the others know within seconds — because they're not separate systems with bridges, they're separate views of the same row.
Watch what happens when a guest places a 4:00 PM pickup at 2:30 PM through the website:
No two systems to reconcile. No order entered twice. No customer falling through a crack between platforms. That's the difference a single shared database makes.
Most small shops run a stack of separate tools to keep the doors open — a POS, a loyalty program, an online ordering site, a website, an email marketing tool, sometimes a review platform, sometimes an answering service or inventory app. Each one is its own login, its own monthly bill, and its own customer database that doesn't talk to the others. Concierge Pilot replaces that whole stack with a single platform on a single subscription, with all your customers, orders, and history in one place.
A real-world snapshot of what a shop your size is usually paying each month — a payment processor, a few SaaS subscriptions for the things the POS doesn't handle, plus hardware:
| Tool | Vendor | Per month |
|---|---|---|
| POS software | Clover Register plan | ~$60 |
| Card processing (~$40k volume) | Fiserv via Clover · 2.5% + $0.10 | ~$1,333 |
| Phone-number rewards / loyalty | Clover Promos | $39 |
| Online ordering | Clover Online (or 3rd-party) | $39 |
| Digital gift cards | Clover Gift Cards | $39 |
| Website + hosting | Squarespace / Wix | ~$25 |
| Email marketing | Mailchimp / Constant Contact | ~$30 |
| Review / reputation management | Birdeye, Podium, etc. (if used) | $500+ |
| AI phone answering / receptionist (if used) | Smith.ai / Ruby Receptionists / Goodcall | $500+ |
| Inventory management (if used) | MarketMan / Orderly | $179+ |
| Hardware (Clover Mini) | $599 upfront or 36-mo lease | $0–$60 amortized |
| Total monthly (what most shops actually run) | Clover + 3–5 add-on SaaS bills | ~$1,580–$2,760 |
Numbers are typical published-rate ranges; your actual stack may vary. Card processing is the single largest line item and it doesn't go away — it just changes processors when you switch platforms.
For our first 5 restaurant partners we're offering everything in one bundle at $800 / month, locked at this rate for the first 3 years. The standard rate for the same bundle is $1,500 / month, so the founding-customer rate is roughly half off — held flat for three full years before any review.
What's in the $800 bundle:
Standard rate for this bundle: $1,500 / mo. Founding Customer rate: $800 / mo — locked for 3 years. After year 3 the rate moves to standard.
Card processing is separate (you pay Stripe directly — see next card).
First-customer pricing · 3-year lockYou pay Stripe directly for processing — same model as Clover, you're just swapping processors. At ~$40,000 / month and a $12 average ticket (≈3,333 swipes):
| Rate | Per-txn | Monthly | |
|---|---|---|---|
| Clover (Fiserv) | 2.5% | $0.10 | ~$1,333 |
| Stripe | 2.7% | $0.05 | ~$1,247 |
Stripe's 2.7% is higher than Clover's 2.5% headline, but Stripe's $0.05 / txn vs. $0.10 wins on small tickets like ice cream. Net savings on processing: ~$86 / month at this volume.
Slightly cheaper on small ticketsThe Clover Mini is $599 upfront, often financed as a 36-month equipment lease at $35–$60 / month — $1,260–$2,160 total over the term. With Concierge Pilot, the iPhone or iPad your team already uses becomes the card terminal through Stripe Tap-to-Pay. Zero hardware cost, zero lease, month-to-month.
No equipment leaseComparing a stack that delivers the same capabilities as the Founding Bundle — POS, loyalty, online ordering, gift cards, website, email, reviews, AI phone answering, inventory, and a full AI Intelligence layer — against the bundle on a single subscription:
| Line item | A-la-carte today | Founding Bundle |
|---|---|---|
| POS software | $60 | included |
| Loyalty / phone-rewards | $39 | included |
| Online ordering | $39 | included |
| Digital gift cards | $39 | included |
| Website + hosting | $25 | included |
| Email marketing | $30 | included |
| Review / reputation management | $500 | included |
| AI phone answering / receptionist | $500 | included |
| Inventory management | $179 | included |
| AI Intelligence layer (forecasting · smart suggestions · predictive analytics · anomaly alerts) | $500 (if available) | included |
| Software / platform subtotal | $1,911 | $800 |
| Card processing (~$40k volume) | ~$1,333 | ~$1,247 |
| Hardware (amortized) | ~$40 | $0 |
| Monthly total | ~$3,284 | ~$2,047 |
| Founding Bundle saves you | ~$1,237 / mo · ~$14,844 / yr | — |
Same ten capabilities, one platform, one bill — and roughly $1,237 less every month than buying them separately. The AI Intelligence layer in particular isn't really sold as a single product anywhere else, which is why most shops simply don't have it. We bundle it in. That's before counting the value of having one customer database instead of ten, one team to call when something breaks instead of ten, and no hardware lease on the counter.
Same capability, less moneyClover keeps running the way it does today while we set up the new system in the background — your menu, your customers, and your order history all mirrored over so nothing is lost. When you're ready, the iPhone or iPad becomes the new register and the Clover hardware comes off the counter. The cash drawer keeps working — we use the same kick-cable trigger to pop it open on cash sales. No down-day, no retraining your team mid-shift.
Keep Clover running during setupClover holds your customer list and order history inside its cloud, and getting clean exports is painful — most shops effectively lose that history when they switch processors. With Concierge Pilot the database is yours: full CSV or SQL export any time, no permission needed. No 36-month contract, no early-termination fee, month-to-month from day one.
Your data, your termsThe headline is the cost line: a shop running the full modern stack pays around $3,284 / month across ten vendors. The Founding Bundle replaces it for $2,047 / month on one platform, locked for 3 years — roughly $1,237 less every month (about $14,800 / year) flowing straight to the bottom line.
The bigger story is the revenue side. The bundle adds a 24/7 AI phone agent that captures orders you'd otherwise miss after hours, a reputation engine that lifts your Google rating (which directly drives more new-customer calls), email + SMS campaigns that bring lapsed customers back, an AI inventory layer so you stop running out of bestsellers mid-rush, and an AI intelligence agent that surfaces the slow weekday or hour worth running a promo on. Each of those is a P&L lift the current stack doesn't deliver — typically several hundred to a few thousand dollars a month combined for a shop your size.
No $599 hardware, no three-year equipment lease, month-to-month if you ever want out. Card processing stays roughly the same (slightly cheaper on small tickets). Setup runs alongside your current system, so you only switch over once your menu, customers, and history are mirrored and your team is comfortable.