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Person on the phone placing a takeout order
Order ahead by phone · 24/7 AI

Call ahead. Walk in. Walk out hot.

The fastest way to skip the line at lunch: call ahead. Our virtual receptionist picks up at (469) 336-7689 day or night, takes your order in plain English or Spanish, and slots it onto the kitchen calendar so the bowl is hot the second you walk in. No hold music, no waiting, no surprises.

Works for both Midlothian (402 E Main St) and Waxahachie (503 N Hwy 77). Tell the concierge which location, what you want, and the time — it routes the ticket to the right kitchen and texts you a confirmation.

How it works

Three steps. Two minutes.

1. Call (469) 336-7689
Day, night, lunch break, late night. The virtual receptionist picks up in one ring. Tell it Midlothian or Waxahachie, what you want, what time.
2. AI confirms + texts you
Concierge reads the order back, locks the time on the kitchen calendar, takes prepay if you want, texts a confirmation with your bowl details.
3. Walk in, grab, walk out
Bag is on the pickup shelf with your name. Bowl is hot off the flat-top, sauces packed separate, sushi rolled to the minute.
What you can order by phone

Anything off the grill, any time.

Family meal pickup
3 to 6 bowls in one ticket, packed together with itemized labels. Perfect for the family dinner — call by 4pm, pick up at 6pm.
Large-group hibachi orders (10+ bowls)
Office party, sports team, big family — concierge takes the whole order in one call, kitchen times them all to be ready together.
Lunch-break ahead-orders
Call from your desk at 11:30 for a 12:15 pickup. Bowl is fresh on the warmer the moment you arrive — no waiting in line.
Catering pre-orders
Need 30 bowls for an event next Friday? Call once, the concierge runs through proteins, sauces, and dietary needs and books the prep slot.
Allergy + spice notes by phone
"No spice, no garlic, peanut allergy, sub veggies for rice" — every note printed on the kitchen ticket and read by the team before grilling.
Returning-customer fast re-order
Concierge recognizes your phone number, pulls up your last order, and asks "same as last time?" — done in under 30 seconds.
Frequently asked

Everything else you might want to know.

How late can I call to order ahead?

The virtual receptionist answers 24 hours a day, 7 days a week. Call at midnight to schedule tomorrow's lunch break pickup — the kitchen sees the ticket the moment they open.

Can I modify my order after I place it?

Yes. Call (469) 336-7689 again and ask for the order under your name or pickup time. Until your protein hits the flat-top, we change anything. After it's on the grill, we'll do what we can.

What if I don't know what I want yet?

The concierge knows the full menu — bowls, sushi, fried rice, teriyaki — and can read you popular combos by protein, by spice level, or by what's selling that day. Hang up anytime to think it over and call back when you're ready.

Can I pay with a credit card by phone?

Yes. The concierge texts a secure Stripe link for prepay, or you can pay at the counter on pickup. Small orders we don't require prepay. We never see or store your full card number — Stripe handles it the same way Lyft and Shopify do.

What languages does the virtual receptionist speak?

English and Spanish. The concierge switches automatically based on how you start the call, or you can ask to switch at any point during the conversation.

What if the AI misunderstands my order?

The concierge reads every order back before locking it in, then sends a text confirmation with the line items. Reply to the text or call back to fix anything off. The kitchen team also reads every printed ticket before it goes on the grill, so two layers of verification before your food is cooking.

Ready to call?

The concierge is on the line right now — Midlothian or Waxahachie, lunch or dinner, single bowl or thirty.

Call (469) 336-7689 How it works

Find us

AddressMidlothian: 402 E Main St · Waxahachie: 503 N Hwy 77
Phone (24/7 AI)(469) 336-7689
Pickup HoursMon–Thu 11–9 · Fri–Sat 11–10 · Sun 11:30–9